Refund policy

Effective date: October 5th 2026

About this policy
Freemorrow sells apparel produced to order by our fulfillment partner, Printful. This policy explains how we handle order problems, refunds and exchanges. Freemorrow is your seller; Printful manufactures and fulfills our products.

Change of mind and size or color choices
Except where applicable law provides otherwise, we do not accept returns or exchanges because you changed your mind, selected the wrong size or color, or prefer a different product. Please check the product description, measurements, size guide, color and delivery details before ordering. Producing items to order does not remove any rights you have under applicable law.

Damaged defective misprinted or incorrect items
If your item arrives damaged, defective, materially misprinted, or different from what you ordered, email team@freemorrow.com promptly. Please report the issue within 30 days after delivery so we can submit an eligible claim to Printful within its reporting window. This requested reporting period does not limit any longer period or remedy required by law.

Include your order number, the email used at checkout, a short description of the issue, and clear photos of the affected item and, where relevant, its label and packaging. If several items are affected, include a photo showing them together where possible. Please retain the item while the issue is reviewed. If you cannot supply photographs, contact us so we can discuss another reasonable way to assess the problem.

We coordinate eligible claims with Printful, which handles the production assessment and any approved reprint or replacement. Where a refund is appropriate, Freemorrow processes the customer refund. Depending on the issue and your legal rights, the remedy may be a replacement or refund. We do not require you to pay production or shipping costs to correct a confirmed fault or fulfillment error. Any rights you have against Freemorrow remain available regardless of Printful's claim decision.

Do not send anything back without instructions
Printful generally does not require damaged or defective items to be returned for an eligible claim. If a return is needed, we will give you the correct destination and instructions, and cover reasonable required return shipping for a confirmed fault or fulfillment error. Do not send products to our business address or an address on a parcel label without checking with us. Prior instructions help route parcels correctly; this procedure does not override statutory rights.

Exchanges
We do not offer discretionary size or color exchanges. Replacing an incorrect or defective item is handled as an order problem, not a change-of-mind exchange. You may place a new order for another size or color, but the original order remains subject to this policy and applicable law.

Missing deliveries
If an order has not arrived by its estimated delivery date, contact team@freemorrow.com promptly with your order number and delivery details. Please notify us within 30 days of the estimated delivery date to allow a timely Printful claim. We investigate with Printful and the carrier and arrange any replacement or refund required by this policy or law. A tracking status of delivered is relevant evidence but does not automatically end the investigation or remove your rights.

Address errors and unclaimed parcels
You are responsible for providing accurate delivery details. If an order is returned because of an address error you supplied or because it was unclaimed, reasonable additional shipping charges may apply to an agreed reshipment where permitted by law. We will explain those charges before arranging reshipment. Errors caused by us or our fulfillment partner are handled at our expense. Refund rights depend on the circumstances and applicable law.

Order changes and cancellation
Email team@freemorrow.com as soon as possible if you need to change or cancel an order. Production may begin quickly, and we cannot guarantee a discretionary change or cancellation once production begins. This does not affect mandatory cancellation rights or your rights if we cannot ship within the required timeframe.

Refunds
Approved refunds are issued to the original payment method unless another method is agreed or legally required. We will confirm the amount and process a discretionary approved refund within five business days after approval; any shorter legal deadline takes priority. Your payment provider may need additional time to post it. Refunds include shipping charges and taxes where required by law. We do not substitute store credit for a refund you are legally entitled to receive without your agreement.

Your legal rights and contact
Nothing in this policy excludes rights or remedies that cannot legally be excluded.
Contact us about all order issues at team@freemorrow.com. We coordinate with Printful on your behalf; you do not need to pursue a supplier claim yourself.

Seller: Not For Sale, trading as Freemorrow
Business address: 1930 Village Center Cir, Las Vegas, NV 89134, United States
This is a business contact address, not an authorized product return address.