Made to order
Made for you
Each piece is printed or embroidered for you by our production partner, Printful, usually within 2–5 business days of your order.
Help
Help
Everything about making, delivery and returns, in one place.
Delivery
About 5–9 business days
Standard delivery within the United States, counted from when your order goes into production. Express, where offered, is shown at checkout with its price.
Returns
Something wrong? We will put it right.
Damaged, misprinted or not what you ordered? Tell us within 30 days of delivery and we will replace it or refund you. As every piece is made for you, we cannot take back a change of mind or a wrong size.
Contact
team@freemorrow.com
For orders, sizing or anything else. Include your order number if you have one.
Questions
Before and after you order.
Cannot find your answer? Write to us.
Where do you ship?
To addresses in the United States. If a product cannot be sent to your address, you will see that before you pay.
How long will my order take?
Each piece is made to order in about 2–5 business days. Standard shipping then takes about 3–4 business days within the US, so around 5–9 business days in all. Express shipping, where it is offered at checkout, takes 1–3 business days once the piece is made.
These are estimates. Any estimate shown for your order before you pay comes first, and we will tell you if it changes.
How much does shipping cost?
The shipping methods and prices for your address are shown at checkout, before you pay.
How do I track my order?
When your order ships, we email you the tracking details. Tracking can take a little while to update, and pieces from one order may arrive in separate parcels on different days, at no extra cost.
Can I change or cancel my order?
Email team@freemorrow.com as soon as you can. Production can start quickly, so once it has begun we cannot promise a change or cancellation.
Can I return or exchange something?
As every piece is made for you, we do not accept returns or exchanges for a change of mind, or for choosing the wrong size or colour, unless the law where you live says otherwise. Please check the size guide before you order.
My order arrived damaged, misprinted or wrong.
We are sorry. Email team@freemorrow.com within 30 days of delivery with your order number, the email you ordered with, a short description and clear photos of the piece, its label and the packaging. Keep the piece while we look into it, and please do not send anything back until we tell you where to. We will arrange a replacement or a refund at no cost to you.
My order has not arrived.
If it has not arrived by its estimated delivery date, write to us with your order number, within 30 days of that date. We will look into it with Printful and the carrier, and arrange a replacement or a refund where one is due.
When will I get my refund?
Approved refunds go back to your original payment method within five business days of approval. Your bank or card provider may take a few more days to show it.
How do the pieces fit?
Most of our tops have a relaxed or oversized, unisex fit, and the size guide has the measurements of each one. The Everyday and Signature tees use European sizing, which runs small, so their maker suggests a size up from your usual US size.
How should I wash my pieces?
Wash cold, inside out, with similar colours. Tumble dry low or hang to dry, and iron inside out, never directly on a print or embroidery. The label inside each piece has the details.
Who makes Freemorrow clothing?
Every piece is made to order and shipped by our fulfillment partner, Printful, on blanks we chose for how they feel and last, several of them in organic cotton. Freemorrow is your seller and looks after your order from checkout to your door.
Where does the money go?
Freemorrow is run by Not For Sale, and all proceeds support its work combating human trafficking and ecocide. Read the story.
Which payment methods do you accept?
The payment methods available to you are shown at checkout. Checkout is run by Shopify and encrypted, and we never see your full card details.